Frequently Asked Questions
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Property Listings & Verification
Q: How does SS Choice verify property listings?
A: Trust is our core value. Every property marked as “Verified” on SS Choice undergoes a multi-step check:
A: Trust is our core value. Every property marked as “Verified” on SS Choice undergoes a multi-step check:
- Document Verification: We review ownership documents (Fard, Registry, or Allotment Letter).
- Site Visit: Our field agents physically visit the property to confirm its existence and condition.
- Professional Media: We often capture professional photography or 360° virtual tours to ensure accuracy.
Q: Is there a fee for buyers or tenants to use SS Choice?
A: No. Browsing listings, contacting agents, and scheduling visits is completely free for buyers and tenants. We charge a premium subscription fee only to agents, developers, and service providers who list on our platform.
A: No. Browsing listings, contacting agents, and scheduling visits is completely free for buyers and tenants. We charge a premium subscription fee only to agents, developers, and service providers who list on our platform.
Q: Can I sell or rent my property directly without an agent?
A: Yes. SS Choice offers a “Self-Listing” option for owners. You can upload your property details, photos, and documents directly. However, for faster sales and professional negotiation, we recommend using our verified agent network.
A: Yes. SS Choice offers a “Self-Listing” option for owners. You can upload your property details, photos, and documents directly. However, for faster sales and professional negotiation, we recommend using our verified agent network.
Q: What areas do you cover for property listings?
A: We are nationwide. Our strongest presence is in Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Gujranwala, Hyderabad, and Quetta. We are continuously expanding to other urban centers.
A: We are nationwide. Our strongest presence is in Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Gujranwala, Hyderabad, and Quetta. We are continuously expanding to other urban centers.
Construction & Architecture
Q: How do you ensure transparency in construction costs?
A: We use a Fixed-Cost Contract model. Before work begins, our verified architects and engineers provide a detailed Bill of Quantities (BOQ). This locks in the price for materials and labor, protecting you from market inflation or hidden charges during the build.
A: We use a Fixed-Cost Contract model. Before work begins, our verified architects and engineers provide a detailed Bill of Quantities (BOQ). This locks in the price for materials and labor, protecting you from market inflation or hidden charges during the build.
Q: Can I track my construction project remotely?
A: Yes. SS Choice provides a Digital Project Dashboard. You will receive regular photo and video updates, milestone reports, and material usage logs directly to your account, allowing you to monitor progress from anywhere in the world.
A: Yes. SS Choice provides a Digital Project Dashboard. You will receive regular photo and video updates, milestone reports, and material usage logs directly to your account, allowing you to monitor progress from anywhere in the world.
Q: Do you handle municipal approvals (NOCs/Maps)?
A: Yes. Our architecture team assists with preparing the necessary drawings and documentation for approval from local authorities such as LDA (Lahore), KDA (Karachi), CDA (Islamabad), and other housing societies.
A: Yes. Our architecture team assists with preparing the necessary drawings and documentation for approval from local authorities such as LDA (Lahore), KDA (Karachi), CDA (Islamabad), and other housing societies.
Q: What is the difference between Grey Structure and Turnkey packages?
- Grey Structure: Includes foundation, brickwork, concrete, plastering, and waterproofing. It is the “shell” of the house.
- Turnkey: Includes everything in Grey Structure plus finishing (flooring, painting, electrical, plumbing, kitchen, bathrooms, and doors). It is ready to move in.
Home Services (Electricians, Plumbers, etc.)
Q: Are the service professionals background-checked?
A: Absolutely. Every electrician, plumber, carpenter, and technician on SS Choice undergoes a strict background verification process, including CNIC verification and reference checks. They also wear SS Choice ID badges while on duty.
A: Absolutely. Every electrician, plumber, carpenter, and technician on SS Choice undergoes a strict background verification process, including CNIC verification and reference checks. They also wear SS Choice ID badges while on duty.
Q: How is pricing determined for home services?
A: We offer two models:
A: We offer two models:
- Fixed Packages: For standard jobs like AC installation or deep cleaning, prices are listed upfront.
- Hourly Rates: For complex repairs, professionals charge a transparent hourly rate which is capped to prevent overbilling.
Q: What if I am not satisfied with the service?
A: We have a Quality Guarantee. If you are unsatisfied, report it within 24 hours via the app. Our dispute resolution team will investigate, and we will either send a different professional to fix the issue at no cost or issue a refund.
A: We have a Quality Guarantee. If you are unsatisfied, report it within 24 hours via the app. Our dispute resolution team will investigate, and we will either send a different professional to fix the issue at no cost or issue a refund.
Q: Do you offer emergency services?
A: Yes. We have a dedicated team for emergency plumbing, electrical faults, and lockout situations in major cities. Look for the “Emergency Booking” tag when selecting a service.
A: Yes. We have a dedicated team for emergency plumbing, electrical faults, and lockout situations in major cities. Look for the “Emergency Booking” tag when selecting a service.
SS Shop
Q: Does SS Shop deliver nationwide?
A: Yes. We partner with reliable logistics providers to deliver furniture, décor, and smart home products across Pakistan. Delivery times vary by city, typically ranging from 3–7 working days.
A: Yes. We partner with reliable logistics providers to deliver furniture, décor, and smart home products across Pakistan. Delivery times vary by city, typically ranging from 3–7 working days.
Q: Can I return items purchased from SS Shop?
A: Yes. We offer a 7-day replacement guarantee for manufacturing defects. For change-of-mind returns, items must be unused and in original packaging. Please review our [Return Policy] for full details.
A: Yes. We offer a 7-day replacement guarantee for manufacturing defects. For change-of-mind returns, items must be unused and in original packaging. Please review our [Return Policy] for full details.
Q: Are the products in SS Shop curated?
A: Yes. Unlike open marketplaces, SS Shop features a curated selection of high-quality brands and artisans. We focus on durability, design, and value for money.
A: Yes. Unlike open marketplaces, SS Shop features a curated selection of high-quality brands and artisans. We focus on durability, design, and value for money.
Partnerships & Agents
Q: How can I become a verified agent on SS Choice?
A: Click on “Partner With Us” in the footer. You will need to submit your CNIC, real estate license (if applicable), and office details. Once verified, you gain access to our lead generation dashboard and marketing tools.
A: Click on “Partner With Us” in the footer. You will need to submit your CNIC, real estate license (if applicable), and office details. Once verified, you gain access to our lead generation dashboard and marketing tools.
Q: Do you offer digital marketing for real estate projects?
A: Yes. We offer specialized packages for developers and agencies, including professional photography, 360° virtual tours, social media management, and Google Ads campaigns tailored for real estate leads.
A: Yes. We offer specialized packages for developers and agencies, including professional photography, 360° virtual tours, social media management, and Google Ads campaigns tailored for real estate leads.